Invoices, refunds, and "cancelling"

The practical billing stuff: where to find your receipts, when you can get a refund, and how to stop being charged.

Where to find your invoices and receipts

We use Stripe for payments. Stripe generates a receipt PDF for every successful charge and keeps a permanent record of all your transactions on Server Manager.

To access them: click your avatar → Account → scroll to the Billing section → click Manage billing. This opens Stripe's customer portal in a new tab, where you can:

• See every past payment with date, amount, and description
• Download PDF invoices (useful for accounting or expense reports)
• Update your payment method (add, change, or remove cards)
• See your billing address and email

If you've never paid (you're on the free trial), the Manage billing button doesn't appear — there's nothing to manage yet.

EU VAT and Italian-business invoicing

Server Manager is run by an Italian sole trader under the regime forfettario. This means:

• No VAT is charged on any pass. The price shown (€5) is the total you pay.
• Stripe-generated PDFs are sufficient receipts for non-Italian customers and for personal-use purchases.
• Italian businesses that need a proper electronic invoice (fattura elettronica via SdI) — email us your codice fiscale / partita IVA and we'll issue one separately. SdI integration in-app is on the roadmap.

Refund policy

Short version: no refunds, with one goodwill exception.

The exception: if you bought a pass AND have not consumed any tokens AND request the refund within 14 days, we'll refund you in full. Email igor.cardines@gmail.com with the purchase email and we'll process it within a few business days.

Why the policy exists. When you tick the consent box at checkout, you're expressly agreeing to immediate execution of the service (Art. 16(m) of the EU Consumer Rights Directive) and waiving your 14-day right of withdrawal. Tokens are credited the moment your payment succeeds — service has started, the 14-day right no longer applies. The zero-tokens-used carve-out is a goodwill gesture, not a legal requirement: if you genuinely bought by mistake and never used the service, the refund just makes sense for both sides.

What doesn't qualify for a refund:

• "I used some tokens but want my money back" — no
• "I cancelled but already used tokens" — there's nothing to cancel; tokens used = no refund

On auto-refill specifically: you'll never be charged for a refill you didn't approve. Every auto-refill requires you to click OK in the app at the moment your tokens run out — a charge can't happen without your active consent. There's no silent or background billing to be surprised by, so the "I didn't realize I'd be charged" scenario simply can't arise.

"How do I cancel?"

There's nothing to cancel. Server Manager doesn't have a subscription — every €5 pass is a one-time payment. To stop being charged:

1. If you have auto-refill on: turn it off on your Account page (one click). No future charges will happen, no matter how many tokens you use.

2. If you don't have auto-refill: there's literally nothing to do. You're never charged unless you click Buy a pass and complete checkout. Your existing pass runs until tokens are used or 30 days pass, then access stops until you decide to buy again.

3. If you want to delete your account entirely: scroll to the Delete account section on your Account page. Account data is held for 30 days in case you change your mind, then permanently erased. See the privacy section for what data is held and for how long.

Updating your payment method

Open Stripe's customer portal via Manage billing. Add a new card, remove an old one, change the default. Changes apply immediately — if auto-refill is on, the next refill uses the new default card.

Failed payments

If an auto-refill charge fails (declined card, expired card, insufficient funds, etc.), the refill modal shows the decline reason. Server Manager won't repeatedly retry — you'll need to update your card via Manage billing and then trigger the refill again.

We don't have dunning emails or grace periods because there's no subscription. Failed charge = the refill simply didn't happen; your access stays paused until you fix the card OR manually buy a fresh pass.

Where this all lives in the app