Invoices, refunds, and "cancelling"

The practical billing stuff: where to find your receipts, when you can get a refund, and how to stop being charged.

Where to find your receipts

We use Stripe for payments. Stripe generates a receipt PDF for every successful charge and keeps a permanent record of all your transactions on Server Manager.

To access them: click your avatar → Account → scroll to the Billing section → click Manage billing. This opens Stripe's customer portal, where you can:

• See every past payment with date, amount, and description
• Download PDF receipts (useful for accounting or expense reports) — note these are receipts, not Italian fatture (see the next section)
• Update your payment method (add, change, or remove cards)
• See your billing address and email

If you've never paid (you're on the free trial), the Manage billing button doesn't appear — there's nothing to manage yet.

Receipt vs. invoice: which one you get

These are two different documents, and the difference matters mostly if you're an Italian business:

• *The PDF you download from Stripe is a receipt*** — proof that your payment went through. For personal use, or for any customer outside Italy, that receipt is all you need for your records.
• *A fattura elettronica is the formal Italian tax invoice, issued through Italy's SdI system (Sistema di Interscambio*). Stripe receipts are not fatture and are not sent through SdI — so a downloaded Stripe PDF, on its own, is not a valid Italian invoice.

If you need a proper fattura (typically Italian businesses or VAT-registered freelancers), there are two ways to ask for one:

• At checkout (the easy way): tick "I need an invoice" on the purchase screen before you pay and fill in your fiscal details. Italian law lets you request the invoice up to the moment of purchase, so this is the cleanest path.
• For a past purchase: email support@servermanager.dev from your account email address and we'll issue the fattura elettronica by hand. To get it done in one go, include: - Full name (private) or ragione sociale (business) - Codice fiscale (private) or partita IVA (business / VAT-registered) - Full address — street, CAP/postal code, city, and provincia for Italy - Country - Businesses only: codice destinatario (7 characters) or a PEC address - Which purchase it's for (the date and amount, or your Stripe receipt)

Either way, we build the fattura elettronica, send it through SdI, and email you a copy.

In italiano — Ti serve la fattura per un acquisto? Il modo più semplice è spuntare "Ho bisogno di una fattura" al momento del pagamento. Se l'acquisto è già stato fatto, scrivi a support@servermanager.dev dall'indirizzo email del tuo account, indicando: nome e cognome o ragione sociale; codice fiscale o partita IVA; indirizzo completo (via, CAP, città e provincia); per le aziende il codice destinatario (7 caratteri) oppure un indirizzo PEC; e a quale acquisto si riferisce (data e importo). Emetteremo la fattura elettronica, la invieremo allo SdI e te ne invieremo una copia via email.

EU VAT

Server Manager is run by an Italian sole trader under the regime forfettario. No VAT is charged on any pass — the price you see (€5) is the total you pay, with no tax added on top.

Refund policy

Short version: full refund if you haven't used any tokens and you ask within 14 days — once you've used any tokens, no refund.

When you qualify: if you have not used any tokens from the pass AND you request the refund within 14 days of purchase, we'll refund you in full. The fastest way is the Withdraw from contract here button on your Account page, under Right of withdrawal — it processes the refund automatically and emails you a confirmation. You can also email support@servermanager.dev from your account address; either way it's handled within a few business days.

Why the policy works this way. When you tick the consent box at checkout, you ask us to make the service available immediately and acknowledge (Art. 16(m) of the EU Consumer Rights Directive) that you give up your 14-day right of withdrawal once you actually use the service. So as long as you haven't used any tokens, that right still stands — request a refund within 14 days and we'll refund you in full. The moment you use any tokens, performance has begun at your request and the refund window closes.

What doesn't qualify for a refund:

• "I used some tokens but want my money back" — no
• "I cancelled but already used tokens" — there's nothing to cancel; tokens used = no refund

On auto-refill specifically: you'll never be charged for a refill you didn't approve. Every auto-refill requires you to click OK in the app at the moment your tokens run out — a charge can't happen without your active consent. There's no silent or background billing to be surprised by, so the "I didn't realize I'd be charged" scenario simply can't arise.

"How do I cancel?"

There's nothing to cancel. Server Manager doesn't have a subscription — every €5 pass is a one-time payment, and you're never charged without actively clicking to pay. Even auto-refill needs you to click OK each time your tokens run out, so there are no automatic future charges to stop, whether or not auto-refill is on.

A few related things you might actually want:

1. Just stop using it: do nothing. Your current pass runs until its tokens are used or 30 days pass, then access stops until you choose to buy again. Nothing is charged in between.

2. Stop seeing the auto-refill prompt: if you'd rather not be offered a one-click refill when your tokens run out, turn auto-refill off on your Account page. This is optional — with it on you're still only ever charged when you click OK; turning it off just removes the prompt.

3. Delete your account entirely: scroll to the Delete account section on your Account page. Account data is held for 30 days in case you change your mind, then permanently erased. See the privacy section for what data is held and for how long.

Updating your payment method

Open Stripe's customer portal via Manage billing. Add a new card, remove an old one, change the default. Changes apply immediately — if auto-refill is on, the next refill uses the new default card.

Failed payments

If an auto-refill charge fails (declined card, expired card, insufficient funds, etc.), the refill modal shows the decline reason. Server Manager won't repeatedly retry — you'll need to update your card via Manage billing and then trigger the refill again.

We don't have dunning emails or grace periods because there's no subscription. Failed charge = the refill simply didn't happen; your access stays paused until you fix the card OR manually buy a fresh pass.

Where this all lives in the app