Whenever you want to stop using Server Manager, here's how to remove your account and what happens to your data.
How to delete
- Click your avatar in the top-right → Account
- Scroll to the bottom — Delete account is the last section
- Read the confirmation text, type the requested confirmation, click the danger-colored button
- You'll be signed out immediately. Any open sessions on other devices stop working too.
That's it. No support ticket required.
What happens immediately
- Account deactivated. You can't sign in. The email is "owned" by the soft-deleted account for 30 days (you can't re-sign-up with the same email during this window).
- Active SSH sessions ended. All in-memory state is dropped.
- Saved server profiles inaccessible. Their database rows still exist (soft-deleted state) but no code path can read them anymore.
- Auto-refill stopped. No future charges will happen.
The 30-day grace period
For 30 days after you click delete, your account is in soft-deleted state. During this window:
- All data is preserved in the database but flagged as deleted
- You can't access anything yourself
- If you change your mind, email igor.cardines@gmail.com from the same address and we'll restore your account — minus any work that ran on your server in the meantime
The 30-day grace is a safety net against accidental deletion. It's not a normal-use feature; if you actively want the data gone faster, mention that in your delete confirmation and we'll honor the request.
After 30 days — hard delete
A nightly job removes every soft-deleted account that has crossed the 30-day mark. What this means in concrete terms:
Deleted from our database:
- Your user record (email, name, account dates, TOS acceptance)
- All saved server profiles (alias, host, port, encrypted credential blobs)
- All session and authentication tokens
- VPS claim records (host + timestamps)
- Free-tier grant + observed VPS hosts
- Per-LLM-call usage logs
- File snapshots from Undo
- Stripe customer ID and payment method ID on our side
Retained for legal compliance (Italian tax law requires 10 years):
- Billing audit records: pass purchase dates, amounts, invoice IDs. These are minimized — only what's required to file taxes correctly.
- Purchase consent records (the Art. 16(m) waiver audit trail) linked to the billing records.
Held by third parties, not us:
- Stripe retains your payment records per their own retention policies (typically 7+ years for tax / fraud / dispute reasons). You can delete your Stripe customer record directly via Stripe's own GDPR process if needed.
- OpenAI held your chat content briefly in their 30-day operational log (which they delete automatically). Deleting your Server Manager account doesn't reach into OpenAI's logs — they're managed under OpenAI's own retention policy.
What does NOT happen
- Your servers on your hosting provider stay running. Server Manager only manages your servers; it doesn't own them. Hetzner, DigitalOcean, AWS, your home Raspberry Pi — they keep doing what they were doing. Server Manager only releases its record of them; nothing on the server side is touched.
- Sites and services you deployed stay deployed. All the WordPress installs, Docker containers, Caddy configs, database services that Faro set up are still running on your server. Server Manager is a remote-control product, not a hosting provider.
- Any DNS or email-routing changes made by Server Manager stay in place. A records pointing at your server, Cloudflare email-routing rules — those live in your DNS provider's account, not ours. You'd manage them there.
If you want to clean up the actual server too, do that before you delete your Server Manager account (so you still have the tools to log in via Faro and remove things). Or do it manually via SSH afterwards.
What if I delete and want to come back?
- Within 30 days: email igor.cardines@gmail.com from the same address — we'll un-soft-delete the account.
- After 30 days: sign up fresh. Note that the free-tier anti-abuse system will recognize previously-connected server hosts and may revoke the new account's free trial if it matches (see How we prevent abuse). You can buy a paid pass normally.
Edge cases
I can't sign in to my account but want to delete it. Email us with proof of ownership (the email you registered with, a few details about your usage). We'll delete it manually.
*I want to delete just some of my data*, not the whole account. That's the right of erasure for specific data — email us with what specifically you want removed.
I'm an admin (multi-user accounts). Server Manager doesn't have multi-user accounts yet; each account is a single user. So this case doesn't apply today.